FAQs

The U1 Sonic covers what most people need. The U1 Pro adds a pressure alert and travel case. The U-Mini is made for travel, and Uwinhub Kids has extra-soft bristles for ages 3+. All adult models use the same brush heads.

Press the power button to start. The brush pulses every 30 seconds so you move to the next of four zones in your mouth, and stops after 2 minutes.

Charge with the included USB-C cable (U1 Pro: charging stand). A full charge lasts up to about 60 days on the U1 models when brushing twice a day for 2 minutes. Battery life varies with mode and use.

Yes — the handles are IPX7 waterproof. Rinse the head after brushing and store the brush upright to dry.

Use the gentle mode and let the bristles do the work. If you have braces, implants, a dental condition or recent oral surgery, please check with your dentist before use.

About every 3 months, or sooner if the bristles look frayed.

Standard shipping is free on all orders of $49 or more (after discounts, before taxes). Orders under $49 ship for a flat rate of $5.99.

Orders are processed within 1–3 business days. Estimated shipping times after dispatch:

See our Shipping Policy for details.

We email your tracking number as soon as your order ships. You can also look it up on our Order Tracking page. Tracking may take 24–72 hours to update.

You can cancel free of charge before your order ships. To change your address, contact us as soon as possible — ideally within 12 hours of ordering.

Unused products in their original packaging can be returned or exchanged within 30 days of delivery. For hygiene reasons, brush heads that have been opened or used, and toothbrushes that have been used, can't be returned — defects are covered by our warranty.

Every toothbrush handle is covered for 2 years from delivery against defects in materials and workmanship under normal use. It doesn't cover brush heads, drops, misuse or normal wear. Email us your order number and a short video of the issue and we'll repair, replace or refund it.

Email [email protected] with your order number and the reason. We'll reply within 1–2 business days with instructions. Please don't send items back without contacting us first.

Once your return is received and approved, we refund your original payment method within 5–10 business days. Original shipping fees are non-refundable.

Major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay. The options available to you are shown at checkout.

Yes. Our site uses SSL encryption and payments are processed by PCI-DSS compliant providers. We never see or store your full card number.